Last updated: July 2026
Nature of Service
Our consultations provide educational guidance and remote assistance for common computer, printer, and online-safety questions. We are not a manufacturer-authorised repair service, and we don’t guarantee that every issue can be fully resolved in one session.
What’s Included
Verbal or screen-share guidance during your booked time slot, based on the issue you describe when booking.
Your Responsibilities
Please back up important files before any session involving device changes, and provide accurate information about your device and issue so we can assist effectively.
Payment
Payment is required at the time of booking to confirm your slot.
Your Right to Cancel
UK clients have a statutory 14-day cooling-off period after booking during which you can cancel for a full refund. If you’d like your session sooner than that, you’ll be asked to confirm this in writing at booking — please see our Refund/Cancellation Policy for full details.
Confidentiality
Any personal information shared during your session is kept confidential and used only to provide the service.
Limitation of Liability
OnlineSafeGuide.com and its team are not liable for any loss of data or indirect damages arising from the consultation. Our role is advisory and educational.
Governing Law
This agreement is governed by the laws of England and Wales.
Questions?
info@onlinesafeguide.com.
